[hylafax-users] Remote fax not getting falure message

["Jason Bachman" <jabachman@hiestandsupply.com>]

Hello list,

I am running Hylafax 4.0pl2 on Linux-Mandrake 6.1

I am having intermittent trouble with sending machines not receiving a
reject/error message when there is a problem with a fax transmission.  It
seems like if the LAST PAGE of a received fax fails, the server notices the
failure but either doesn't report the failure to the sender, or the sender
does not receive the failure message.  Attached is a segment of a log that
shows the problem.  This was supposed to be an 8 page fax.  We received 7
pages and the sender said that his report said that the fax was sent OK. I
have had other such complaints. Is this the infamous RTN bug??   Thanks in
advance for any advice.

Jason

----------------

Jul 17 09:30:11.10: [ 4873]: RECV recv MPS (more pages, same document)
Jul 17 09:30:11.10: [ 4873]: <-- [9:AT+FTH=3\r]
Jul 17 09:30:11.24: [ 4873]: --> [7:CONNECT]
Jul 17 09:30:12.50: [ 4873]: --> [2:OK]
Jul 17 09:30:12.50: [ 4873]: RECV send MCF (message confirmation)
Jul 17 09:30:12.50: [ 4873]: RECV FAX (00004041): from 717 464 9046, page 7
in 0:24, INF, 3.85 line/mm, 2-D MR
Jul 17 09:30:12.50: [ 4873]: <-- [11:AT+FRM=146\r]
Jul 17 09:30:13.92: [ 4873]: --> [7:CONNECT]
Jul 17 09:30:13.92: [ 4873]: RECV: begin page
Jul 17 09:30:17.99: [ 4873]: RECV: 12 total lines, 7 bad lines, 2
consecutive bad lines
Jul 17 09:30:17.99: [ 4873]: RECV: REJECT page quality, 41% good lines (95%
required)
Jul 17 09:30:17.99: [ 4873]: RECV: end page
Jul 17 09:30:17.99: [ 4873]: --> [10:NO CARRIER]
Jul 17 09:30:17.99: [ 4873]: <-- [9:AT+FRH=3\r]
Jul 17 09:30:18.20: [ 4873]: --> [7:CONNECT]
Jul 17 09:30:19.02: [ 4873]: --> [2:OK]
Jul 17 09:30:19.02: [ 4873]: RECV recv EOP (no more pages or documents)
Jul 17 09:30:19.02: [ 4873]: <-- [9:AT+FTH=3\r]
Jul 17 09:30:19.19: [ 4873]: --> [7:CONNECT]
Jul 17 09:30:20.44: [ 4873]: --> [2:OK]
Jul 17 09:30:20.44: [ 4873]: RECV send RTN (retrain negative)
Jul 17 09:30:20.44: [ 4873]: <-- [9:AT+FRH=3\r]
Jul 17 09:30:20.71: [ 4873]: --> [7:CONNECT]
Jul 17 09:30:21.76: [ 4873]: --> [2:OK]
Jul 17 09:30:21.76: [ 4873]: RECV recv DCN
Jul 17 09:30:21.76: [ 4873]: RECV FAX (00004041): recvq/fax03526.tif from
717 464 9046, route to <unspecified>, 7 pages in 3:11
Jul 17 09:30:21.79: [ 4873]: RECV FAX: COMREC received DCN
Jul 17 09:30:21.79: [ 4873]: <-- [9:AT+FTH=3\r]
Jul 17 09:30:21.90: [ 4873]: --> [7:CONNECT]
Jul 17 09:30:23.15: [ 4873]: --> [2:OK]
Jul 17 09:30:23.15: [ 4873]: RECV FAX (00004041): session with 717 464 9046
terminated abnormally: COMREC received DCN
Jul 17 09:30:23.18: [ 4873]: RECV FAX: bin/faxrcvd "recvq/fax03526.tif"
"ttyS1" "00004041" "COMREC received DCN"



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