RE: flexfax: --> [8:+FHNG:22] REMOTE HANGUP: COMREC error in transmit Phase

[Marcelo Barth <Marcelo.Barth@allscripts.com>]

I ended up adding an older USR Class1 modem and I have been able to fax to
that particular customer.  I am forcing the Class 1 modem by using the -h
option in sendfax.  Is there a better way, maybe by using the info file for
that particular fax number?  I did not see the modem as an option, I think
it would be a great feature to have!!  There are certain fax machines that
say  REMOTE best format 2-D MR but when you go ahead and USE 2-D MR 
you get the following error (see log).   I am able to fix (??  more like a
work around!) by forcing USE 1-D MR from the info file
&supports2DEncoding:no.


Jul 30 08:39:15.28: [11926]: SESSION BEGIN 00001009 1310xxxxxxx
Jul 30 08:39:15.28: [11926]: SEND FAX: JOB 630 DEST 1310xxxxxxx COMMID
00001009
Jul 30 08:39:15.28: [11926]: MODEM set DTR OFF
Jul 30 08:39:15.28: [11926]: DELAY 2600 ms
Jul 30 08:39:17.88: [11926]: MODEM set DTR ON
Jul 30 08:39:17.88: [11926]: MODEM set baud rate: 38400 baud, input flow
RTS/CTS
, output flow RTS/CTS
Jul 30 08:39:17.88: [11926]: MODEM flush i/o
Jul 30 08:39:17.88: [11926]: <-- [15:ATE0V1Q0S0=0H0\r]
Jul 30 08:39:18.10: [11926]: --> [2:OK]
Jul 30 08:39:18.10: [11926]: <-- [21:ATS8=2S7=60&E4&D3&C1\r]
Jul 30 08:39:18.28: [11926]: --> [2:OK]
Jul 30 08:39:18.28: [11926]: <-- [12:AT+FCLASS=2\r]
Jul 30 08:39:18.46: [11926]: --> [2:OK]
Jul 30 08:39:18.46: [11926]: <-- [10:AT+FTBC=0\r]
Jul 30 08:39:18.64: [11926]: --> [2:OK]
Jul 30 08:39:18.64: [11926]: <-- [10:AT+FBOR=0\r]
Jul 30 08:39:18.82: [11926]: --> [2:OK]
Jul 30 08:39:18.82: [11926]: <-- [13:AT+FPHCTO=30\r]
Jul 30 08:39:19.00: [11926]: --> [2:OK]
Jul 30 08:39:19.00: [11926]: <-- [10:AT+FBUG=1\r]
Jul 30 08:39:19.18: [11926]: --> [2:OK]
Jul 30 08:39:19.18: [11926]: <-- [24:AT+FDCC=1,5,2,2,2,0,0,0\r]
Jul 30 08:39:19.36: [11926]: --> [2:OK]
Jul 30 08:39:19.36: [11926]: <-- [5:ATM0\r]
Jul 30 08:39:19.55: [11926]: --> [2:OK]
Jul 30 08:39:19.55: [11926]: STATE CHANGE: RUNNING -> SENDING
Jul 30 08:39:19.55: [11926]: MODEM input buffering enabled
Jul 30 08:39:19.56: [11926]: Apply DialString rules to "1310xxxxxxx"
Jul 30 08:39:19.56: [11926]: --> return result "1310xxxxxxx"
Jul 30 08:39:19.56: [11926]: <-- [12:AT+FCLASS=2\r]
Jul 30 08:39:19.84: [11926]: --> [2:OK]
Jul 30 08:39:19.84: [11926]: <-- [10:AT+FTBC=0\r]
Jul 30 08:39:20.12: [11926]: --> [2:OK]
Jul 30 08:39:20.12: [11926]: <-- [10:AT+FBOR=0\r]
Jul 30 08:39:20.40: [11926]: --> [2:OK]
Jul 30 08:39:20.40: [11926]: <-- [13:AT+FPHCTO=30\r]
Jul 30 08:39:20.68: [11926]: --> [2:OK]
Jul 30 08:39:20.68: [11926]: <-- [10:AT+FBUG=1\r]
Jul 30 08:39:20.96: [11926]: --> [2:OK]
Jul 30 08:39:20.96: [11926]: <-- [24:AT+FDCC=1,5,2,2,2,0,0,0\r]
Jul 30 08:39:21.24: [11926]: --> [2:OK]
Jul 30 08:39:21.24: [11926]: <-- [31:AT+FLID="Allscripts Inc. - Al"\r]
Jul 30 08:39:21.52: [11926]: --> [2:OK]
Jul 30 08:39:21.52: [11926]: DIAL 1310xxxxxxx
Jul 30 08:39:21.52: [11926]: <-- [17:ATDT1310xxxxxxx@\r]
Jul 30 08:39:50.82: [11926]: --> [5:+FCON]
Jul 30 08:39:53.06: [11926]: --> [74:+FHR:FF 03 40 33 31 33 38 38 36 37 20
20 20
 20 20 20 20 20 20 20 20 20 20 ]
Jul 30 08:39:53.34: [11926]: --> [32:+FHR:FF 13 80 00 EE A8 C4 80 11 ]
Jul 30 08:39:53.34: [11926]: --> [39:+FNSF:00 00 56 55 55 00 8C 90 80 61 01
]
Jul 30 08:39:53.34: [11926]: REMOTE NSF "00 00 56 55 55 00 8C 90 80 61 01"
Jul 30 08:39:53.34: [11926]: --> [28:+FCSI:"             xxxxxxx"]
Jul 30 08:39:53.34: [11926]: REMOTE CSI "xxxxxxx"
Jul 30 08:39:53.34: [11926]: --> [21:+FDIS:1,5,0,2,1,2,1,3]
Jul 30 08:39:53.34: [11926]: --> [2:OK]
Jul 30 08:39:53.34: [11926]: REMOTE best rate 14400 bit/s
Jul 30 08:39:53.34: [11926]: REMOTE max page width 1728 pixels in 215 mm
Jul 30 08:39:53.34: [11926]: REMOTE max unlimited page length
Jul 30 08:39:53.34: [11926]: REMOTE best vres 7.7 line/mm
Jul 30 08:39:53.34: [11926]: REMOTE best format 2-D MR
Jul 30 08:39:53.34: [11926]: REMOTE supports T.30 Annex C, half duplex ECM
Jul 30 08:39:53.34: [11926]: REMOTE best 10 ms/scanline
Jul 30 08:39:53.34: [11926]: USE 14400 bit/s
Jul 30 08:39:53.34: [11926]: USE 10 ms/scanline
Jul 30 08:39:53.34: [11926]: SEND file "docq/doc1345.ps;70"
Jul 30 08:39:53.36: [11926]: USE page width 1728 pixels in 215 mm
Jul 30 08:39:53.36: [11926]: USE unlimited page length
Jul 30 08:39:53.36: [11926]: USE 3.85 line/mm
Jul 30 08:39:53.36: [11926]: USE 2-D MR
Jul 30 08:39:53.36: [11926]: <-- [24:AT+FDIS=0,5,0,2,1,0,0,3\r]
Jul 30 08:39:53.64: [11926]: --> [2:OK]
Jul 30 08:39:53.64: [11926]: <-- [7:AT+FDT\r]
Jul 30 08:39:54.76: [11926]: --> [74:+FHT:FF 03 43 6C 41 20 2D 20 2E 63 6E
49 20
 73 74 70 69 72 63 73 6C 6C 41 ]
Jul 30 08:39:55.56: [11926]: --> [26:+FHT:FF 13 83 00 A2 A8 00 ]
Jul 30 08:40:00.80: [11926]: --> [14:+FHR:FF 13 84 ]
Jul 30 08:40:00.80: [11926]: --> [21:+FDCS:0,5,0,2,1,0,0,3]
Jul 30 08:40:00.80: [11926]: --> [7:CONNECT]
Jul 30 08:40:00.80: [11926]: SEND wait for XON
Jul 30 08:40:00.80: [11926]: --> [1:^Q]
Jul 30 08:40:00.80: [11926]: SEND begin page
Jul 30 08:40:00.80: [11926]: <-- data [1031]
Jul 30 08:40:00.80: [11926]: <-- data [1036]
Jul 30 08:40:00.80: [11926]: <-- data [1039]
Jul 30 08:40:00.80: [11926]: <-- data [1028]
Jul 30 08:40:00.80: [11926]: <-- data [1033]
Jul 30 08:40:00.81: [11926]: <-- data [956]
Jul 30 08:40:00.81: [11926]: SENT 6066 bytes of data
Jul 30 08:40:00.81: [11926]: <-- data [2]
Jul 30 08:40:00.81: [11926]: SEND end page
Jul 30 08:40:07.06: [11926]: --> [6:^S^Q^S^Q^S^Q]
Jul 30 08:40:07.06: [11926]: --> [2:OK]
Jul 30 08:40:07.06: [11926]: SEND send EOP (no more pages or documents)
Jul 30 08:40:07.06: [11926]: <-- [9:AT+FET=2\r]
Jul 30 08:40:10.36: [11926]: --> [14:+FHT:FF 13 2F ]
Jul 30 08:40:12.06: [11926]: --> [14:+FHR:FF 13 4C ]
Jul 30 08:40:12.06: [11926]: --> [7:+FPTS:2]
Jul 30 08:40:12.06: [11926]: --> [2:OK]
Jul 30 08:40:12.06: [11926]: SEND recv RTN (retrain negative)
Jul 30 08:40:12.06: [11926]: <-- [7:AT+FDT\r]
Jul 30 08:40:13.18: [11926]: --> [74:+FHT:FF 03 43 6C 41 20 2D 20 2E 63 6E
49 20
 73 74 70 69 72 63 73 6C 6C 41 ]
Jul 30 08:40:13.98: [11926]: --> [26:+FHT:FF 13 83 00 A2 A8 00 ]
Jul 30 08:40:19.22: [11926]: --> [14:+FHR:FF 13 84 ]
Jul 30 08:40:19.22: [11926]: --> [21:+FDCS:0,5,0,2,1,0,0,3]
Jul 30 08:40:19.22: [11926]: --> [7:CONNECT]
Jul 30 08:40:19.22: [11926]: SEND wait for XON
Jul 30 08:40:19.22: [11926]: --> [1:^Q]
Jul 30 08:40:19.22: [11926]: SEND begin page
Jul 30 08:40:19.22: [11926]: <-- data [1031]
Jul 30 08:40:19.22: [11926]: <-- data [1036]
Jul 30 08:40:19.22: [11926]: <-- data [1039]
Jul 30 08:40:19.22: [11926]: <-- data [1028]
Jul 30 08:40:19.22: [11926]: <-- data [1033]
Jul 30 08:40:19.22: [11926]: <-- data [956]
Jul 30 08:40:19.22: [11926]: SENT 6066 bytes of data
Jul 30 08:40:19.22: [11926]: <-- data [2]
Jul 30 08:40:19.22: [11926]: SEND end page
Jul 30 08:40:25.46: [11926]: --> [6:^S^Q^S^Q^S^Q]
Jul 30 08:40:25.46: [11926]: --> [2:OK]
Jul 30 08:40:25.46: [11926]: SEND send EOP (no more pages or documents)
Jul 30 08:40:25.46: [11926]: <-- [9:AT+FET=2\r]
Jul 30 08:40:28.76: [11926]: --> [14:+FHT:FF 13 2F ]
Jul 30 08:40:30.44: [11926]: --> [14:+FHR:FF 13 4C ]
Jul 30 08:40:30.44: [11926]: --> [7:+FPTS:2]
Jul 30 08:40:30.44: [11926]: --> [2:OK]
Jul 30 08:40:30.44: [11926]: SEND recv RTN (retrain negative)
Jul 30 08:40:30.44: [11926]: <-- [7:AT+FDT\r]
Jul 30 08:40:31.60: [11926]: --> [74:+FHT:FF 03 43 6C 41 20 2D 20 2E 63 6E
49 20
 73 74 70 69 72 63 73 6C 6C 41 ]
Jul 30 08:40:32.38: [11926]: --> [26:+FHT:FF 13 83 00 A2 A8 00 ]
Jul 30 08:40:37.62: [11926]: --> [14:+FHR:FF 13 84 ]
Jul 30 08:40:37.62: [11926]: --> [21:+FDCS:0,5,0,2,1,0,0,3]
Jul 30 08:40:37.62: [11926]: --> [7:CONNECT]
Jul 30 08:40:37.62: [11926]: SEND wait for XON
Jul 30 08:40:37.62: [11926]: --> [1:^Q]
Jul 30 08:40:37.62: [11926]: SEND begin page
Jul 30 08:40:37.62: [11926]: <-- data [1031]
Jul 30 08:40:37.62: [11926]: <-- data [1036]
Jul 30 08:40:37.62: [11926]: <-- data [1039]
Jul 30 08:40:37.62: [11926]: <-- data [1028]
Jul 30 08:40:37.62: [11926]: <-- data [1033]
Jul 30 08:40:37.62: [11926]: <-- data [956]
Jul 30 08:40:37.62: [11926]: SENT 6066 bytes of data
Jul 30 08:40:37.62: [11926]: <-- data [2]
Jul 30 08:40:37.62: [11926]: SEND end page
Jul 30 08:40:43.88: [11926]: --> [6:^S^Q^S^Q^S^Q]
Jul 30 08:40:43.88: [11926]: --> [2:OK]
Jul 30 08:40:43.88: [11926]: SEND send EOP (no more pages or documents)
Jul 30 08:40:43.88: [11926]: <-- [9:AT+FET=2\r]
Jul 30 08:40:47.18: [11926]: --> [14:+FHT:FF 13 2F ]
Jul 30 08:40:48.86: [11926]: --> [14:+FHR:FF 13 4C ]
Jul 30 08:40:48.86: [11926]: --> [7:+FPTS:2]
Jul 30 08:40:48.86: [11926]: --> [2:OK]
Jul 30 08:40:48.86: [11926]: SEND recv RTN (retrain negative)
Jul 30 08:40:48.86: [11926]: <-- [6:AT+FK\r]
Jul 30 08:40:49.98: [11926]: --> [14:+FHT:FF 13 FB ]
Jul 30 08:40:50.44: [11926]: --> [7:+FHNG:2]
Jul 30 08:40:50.44: [11926]: REMOTE HANGUP: Call aborted,  from +FK or <CAN>
(co
de 2)
Jul 30 08:40:52.08: [11926]: --> [2:OK]
Jul 30 08:40:52.08: [11926]: SEND FAILED: Unable to transmit page (giving up
aft
er 3 attempts); too many attempts to send
Jul 30 08:40:52.08: [11926]: <-- [5:ATH0\r]
Jul 30 08:40:52.34: [11926]: --> [2:OK]
Jul 30 08:40:52.34: [11926]: MODEM set DTR OFF
Jul 30 08:40:52.34: [11926]: STATE CHANGE: SENDING -> MODEMWAIT (timeout 5)
Jul 30 08:40:52.34: [11926]: SESSION END



Again, Thanks for all your help

Marcelo Barth
Allscripts Inc
Marcelo.Barth@Allscripts.com
847-680-3515 x203


> ----------
> From: 	David Woolley[SMTP:david@djwhome.demon.co.uk]
> Reply To: 	flexfax@sgi.com
> Sent: 	Wednesday, August 11, 1999 5:41 PM
> To: 	Marcelo.Barth@allscripts.com
> Cc: 	flexfax@sgi.com
> Subject: 	Re: flexfax: --> [8:+FHNG:22]   REMOTE HANGUP: COMREC error
> in transmit Phase
> 
> > Aug 09 13:50:10.13: [32321]: <-- [31:AT+FLID="Allscripts Inc. - Al"\r]
> 
> Probably not the problem, but I would try using a legal value for the
> station ID (basically international phone number characters only).
> 
> > Aug 09 13:50:25.32: [32321]: --> [5:+FCON]
> > Aug 09 13:50:27.14: [32321]: --> [74:+FHR:FF 03 C1 20 20 20 20 20 20 20
> 20
> > 20 20 20 20 20 20 20 20 33 34 39 35 ]
> 
> Looks like an unrecognized inbound message ending in "
> 3495".
> 
> > Aug 09 13:50:28.14: [32321]: --> [14:+FHT:FF 13 FA ]
> 
> At a guess, your modem decided to abandon hope and aborted the connection.
> 
> > Aug 09 13:50:28.60: [32321]: --> [8:+FHNG:22]
> 
> It dropped the line.
> 
> You might have luck with a different modem, or in Class 1, if possible,
> as they may be more forgiving.
>