flexfax: --> [8:+FHNG:22] REMOTE HANGUP: COMREC error in transmit Phase B/got DCN (code 22)

[Marcelo Barth <Marcelo.Barth@allscripts.com>]

Hi Sam,

everytime I try to fax to this particular fax I get this message.  


Aug 09 13:50:04.10: [32321]: SESSION BEGIN 00002609 xxxxxxxxxxx
Aug 09 13:50:04.11: [32321]: SEND FAX: JOB 1712 DEST xxxxxxxxxxx COMMID
00002609
Aug 09 13:50:04.11: [32321]: MODEM set DTR OFF
Aug 09 13:50:04.11: [32321]: DELAY 2600 ms
Aug 09 13:50:06.71: [32321]: MODEM set DTR ON
Aug 09 13:50:06.71: [32321]: MODEM set baud rate: 38400 baud, input flow
RTS/CTS, output flow RTS/CTS
Aug 09 13:50:06.71: [32321]: MODEM flush i/o
Aug 09 13:50:06.71: [32321]: <-- [15:ATE0V1Q0S0=0H0\r]
Aug 09 13:50:06.91: [32321]: --> [2:OK]
Aug 09 13:50:06.97: [32321]: <-- [21:ATS8=2S7=60&E4&D3&C1\r]
Aug 09 13:50:07.15: [32321]: --> [2:OK]
Aug 09 13:50:07.15: [32321]: <-- [12:AT+FCLASS=2\r]
Aug 09 13:50:07.33: [32321]: --> [2:OK]
Aug 09 13:50:07.33: [32321]: <-- [10:AT+FTBC=0\r]
Aug 09 13:50:07.51: [32321]: --> [2:OK]
Aug 09 13:50:07.51: [32321]: <-- [10:AT+FBOR=0\r]
Aug 09 13:50:07.69: [32321]: --> [2:OK]
Aug 09 13:50:07.69: [32321]: <-- [13:AT+FPHCTO=30\r]
Aug 09 13:50:07.87: [32321]: --> [2:OK]
Aug 09 13:50:07.87: [32321]: <-- [10:AT+FBUG=1\r]
Aug 09 13:50:08.06: [32321]: --> [2:OK]
Aug 09 13:50:08.06: [32321]: <-- [24:AT+FDCC=1,5,2,2,2,0,0,0\r]
Aug 09 13:50:08.25: [32321]: --> [2:OK]
Aug 09 13:50:08.25: [32321]: <-- [5:ATM0\r]
Aug 09 13:50:08.41: [32321]: --> [2:OK]
Aug 09 13:50:08.41: [32321]: STATE CHANGE: RUNNING -> SENDING
Aug 09 13:50:08.41: [32321]: MODEM input buffering enabled
Aug 09 13:50:08.44: [32321]: Apply DialString rules to "xxxxxxxxxxx"
Aug 09 13:50:08.44: [32321]: --> return result "xxxxxxxxxxx"
Aug 09 13:50:08.46: [32321]: <-- [12:AT+FCLASS=2\r]
Aug 09 13:50:08.73: [32321]: --> [2:OK]
Aug 09 13:50:08.73: [32321]: <-- [10:AT+FTBC=0\r]
Aug 09 13:50:09.01: [32321]: --> [2:OK]
Aug 09 13:50:09.01: [32321]: <-- [10:AT+FBOR=0\r]
Aug 09 13:50:09.29: [32321]: --> [2:OK]
Aug 09 13:50:09.29: [32321]: <-- [13:AT+FPHCTO=30\r]
Aug 09 13:50:09.57: [32321]: --> [2:OK]
Aug 09 13:50:09.57: [32321]: <-- [10:AT+FBUG=1\r]
Aug 09 13:50:09.85: [32321]: --> [2:OK]
Aug 09 13:50:09.85: [32321]: <-- [24:AT+FDCC=1,5,2,2,2,0,0,0\r]
Aug 09 13:50:10.13: [32321]: --> [2:OK]
Aug 09 13:50:10.13: [32321]: <-- [31:AT+FLID="Allscripts Inc. - Al"\r]
Aug 09 13:50:10.41: [32321]: --> [2:OK]
Aug 09 13:50:10.46: [32321]: DIAL xxxxxxxxxxx
Aug 09 13:50:10.46: [32321]: <-- [17:ATDTxxxxxxxxxxx@\r]
Aug 09 13:50:25.32: [32321]: --> [5:+FCON]
Aug 09 13:50:27.14: [32321]: --> [74:+FHR:FF 03 C1 20 20 20 20 20 20 20 20
20 20 20 20 20 20 20 20 33 34 39 35 ]
Aug 09 13:50:28.14: [32321]: --> [14:+FHT:FF 13 FA ]
Aug 09 13:50:28.60: [32321]: --> [8:+FHNG:22]
Aug 09 13:50:28.60: [32321]: REMOTE HANGUP: COMREC error in transmit Phase
B/got DCN (code 22)
Aug 09 13:50:28.60: [32321]: SEND FAILED: COMREC error in transmit Phase
B/got DCN
Aug 09 13:50:28.60: [32321]: SEND FAILED: COMREC error in transmit Phase
B/got DCN; too many attempts to send
Aug 09 13:50:28.60: [32321]: <-- [5:ATH0\r]
Aug 09 13:50:30.24: [32321]: --> [2:OK]
Aug 09 13:50:30.24: [32321]: MODEM set DTR OFF
Aug 09 13:50:30.24: [32321]: STATE CHANGE: SENDING -> MODEMWAIT (timeout 5)
Aug 09 13:50:30.24: [32321]: SESSION END



I found out they have a Xerox Document WorkCentre Pro 610, I called Xerox
support and they claim that if the terminal password is enabled in the fax
machine, then faxes from certain fax machines will fail, ( by the way I was
able to send a couple of faxes to 2 of the same machines at Xerox suport
without any problems).

The machine I am trying to fax to does have the password enabled and there
is not a chance of changing that because of where this machine is located
and the types of documents it gets, (before you consider it, it is not an
option).

We can use our office fax machines and fax to that particular location
without any problems, but not one succesful fax from my system.

I have installed Hylafax v4.0pl1 in a 4100 Alpha Digital Server running
Digital Unix 4.01D, I am using 2 MT2834ZDX modems.

At first I thought they had an old fax machine , but that is not the case, I
wonder if this is a problem that should be taken a look at?

This is pretty much the only problem I have unsolved, and of course is to
the fax machine of one of our top customers.  I have run out of ideas and
any help would be appreciated.

I have been running the fax server for over two weeks now and have gotten
great results.   Thanks for a great product!



Marcelo Barth
Allscripts Inc.
847-680-3515 x 203
Marcelo.Barth@allscripts.com