Re: flexfax: ZYXEL /U1496EG V 6.19 M Hardware Problem ??

[Stephan Bauer <stephan.bauer@usa.net>]

David Woolley schrieb:

> That's because something thinks the first transmission was of unacceptable
> quality.
>
> > Mar 02 16:41:48.17: [18911]: SEND send MPS (more pages, same document)
> > Mar 02 16:42:02.59: [18911]: --> [5:ERROR]
> > Mar 02 16:42:02.60: [18911]: SEND recv RTN (retrain negative)
>
> Modem replied ERROR, and hylafax guesses that the remote end sent a
> retrain (recalibrate modem) negative (and retransmit page) response.
>
> RTN can be the result of poor quality phone lines, phone lines whose
> characteristics change during the transmission (a type of poor quality)
> and coding errors in data.

Hello,

I have the same problem with a Zyxel 1496E V6.19.
When I try to send a fax to a fax modem everythink is ok but
if I send a fax to a fax machine at the same company I will get a RTN.
That is definitly not a problem of poor line quality.

As you can see in the logs below the Zyxel sends
Feb 09 22:33:52.82: [  476]: <-- data [2]
and gets
Feb 09 22:34:19.03: [  476]: --> [5:ERROR]

The other modem with Rockwell chipset sends
Feb 09 22:52:15.73: [  742]: <-- [9:AT+FET=2\r]
and gets
Feb 09 22:52:18.60: [  742]: --> [8:+FPTS: 3]
Feb 09 22:52:20.19: [  742]: --> [8:+FHNG: 0]

I hope someone can use this for debugging.

Thanks in advance

Stephan Bauer
 ----------
Old mail:

  Hello,

here are my results of testing a Zyxel 1496E und am Modem with Rockwell
288 chip.
I hope someone can help me.

Thanks

Stephan Bauer


Zyxel 1496E:
Feb 09 22:33:52.82: [  476]: <-- data [9]
Feb 09 22:33:52.82: [  476]: SEND end page
Feb 09 22:33:52.82: [  476]: SEND send EOP (no more pages or documents)
Feb 09 22:33:52.82: [  476]: <-- data [2]
Feb 09 22:34:19.03: [  476]: --> [5:ERROR]
Feb 09 22:34:19.03: [  476]: SEND recv RTN (retrain negative)
Feb 09 22:34:19.03: [  476]: <-- [7:AT+FDT\r]
Feb 09 22:34:24.73: [  476]: --> [20:+FCS:0,3,0,2,0,0,0,5]

Rockwell 288:
Feb 09 22:51:50.88: [  742]: <-- data [2]
Feb 09 22:51:50.88: [  742]: SEND end page
Feb 09 22:52:15.73: [  742]: --> [2:OK]
Feb 09 22:52:15.73: [  742]: SEND send EOP (no more pages or documents)
Feb 09 22:52:15.73: [  742]: <-- [9:AT+FET=2\r]
Feb 09 22:52:18.60: [  742]: --> [8:+FPTS: 3]
Feb 09 22:52:20.19: [  742]: --> [8:+FHNG: 0]
Feb 09 22:52:20.19: [  742]: REMOTE HANGUP: Normal and proper end of
connection (code 0)
Feb 09 22:52:20.19: [  742]: SEND recv RTP (retrain positive)


Config Zyxel:

ModemType:  Class2.0
ModemRate:  38400
ModemFlowControl: rtscts
ModemNoFlowCmd:  AT&H0
ModemHardFlowCmd: AT&H3
ModemSoftFlowCmd: AT&H4
ModemSetupDTRCmd: AT&D2
ModemSetupDCDCmd: AT&C1
ModemSetupAACmd: AT+FAA=1
ModemResetCmds:  AT&B1&N0&S0*F0S18=2S38.3=1S39=0
ModemDialCmd:  "ATX0\nATDT0%s"
NoCarrierRetrys: 3
ModemSetVolumeCmd: "ATM0 ATM1L1 ATM1L3 ATM1L5 ATM1L7"
Class2DCCQueryCmd: "!(0,1),(0-5),(0-4),(0-2),(0),(0),(0),(0-7)"

Config Rockwell 288:

ModemType:  Class2
ModemRate:  38400
ModemFlowControl: rtscts
ModemDialCmd:  "ATX0\nATDT0%s"
ModemNoFlowCmd:  AT&K0
ModemSoftFlowCmd: AT&K4
ModemHardFlowCmd: AT&K3
ModemSetupDTRCmd: AT&D3
ModemSetupDCDCmd: AT&C1
ModemSetupAACmd: AT+FAA=1
ModemSendFillOrder: LSB2MSB
ModemRecvFillOrder: MSB2LSB
ModemAnswerFaxBeginCmd: "<19200><xon>"
Class2RecvDataTrigger: "\022"