bug in 4.0pl1 with Letter PS on an A4 machine

["Mr. Arlington Hewes" <tpcadmin@info.tpc.int>]

Dear Sam (and list),


Problem:

Letter-formatted postscript output from Apple LW8.2 PS print driver will not 
FAX on an A4-configured HylaFAX server.


Symptoms:

Initial faulure to FAX with "Client does not support document page 
width, max remote page width 1728 pixels, image width 2383 pixels".  Then the 
job file gets corrupted, and the job gets "lost".  There is no notification 
until faxq is restarted and it noticed the corrupt job file and mails the 
originator who may have sent the FAX days earlier.


Syslog output (session traces are uninteresting - the coverpage is sent and 
then it fails with the message "Client does not support document page 
width, max remote page width 1728 pixels, image width 2383 pixels"):

Nov 22 00:28:59 fax-gw FaxSend[24621]: MODEM MULTI-TECH SYSTEMS MT1932ZDXK/0113
Nov 22 00:29:00 fax-gw FaxSend[24621]: SEND FAX: JOB 23385 DEST +441908265xxx 
COMMID 00001189
Nov 22 00:30:07 fax-gw FaxSend[24621]: Client does not support document page 
width, max remote page width 1728 pixels, image width 2383 pixels
Nov 22 00:30:09 fax-gw FaxQueuer[19451]: JOB 23385 (active dest +441908265xxx 
pri 126 tts 0:00 killtime 23:56:27): CMD DONE: exit status 0x300
Nov 22 00:30:10 fax-gw FaxQueuer[19451]: JOB 23385 (ready dest +441908265xxx 
pri 125 tts 0:00 killtime 23:56:26): SEND INCOMPLETE: retry immediately; 
Client does not support document page width, max remote page width 1728 
pixels, image width 2383 pixels
Nov 22 00:30:10 fax-gw FaxQueuer[19451]: JOB 23385 (active dest +441908265xxx 
pri 125 tts 0:00 killtime 23:56:26): PREPARE START
Nov 22 00:30:10 fax-gw FaxQueuer[24632]: JOB 23385 (active dest +441908265xxx 
pri 125 tts 0:00 killtime 23:56:26): CONVERT DOCUMENT: bin/ps2fax -o 
docq/doc20129.ps;00 -r 98 -w 1728 -l 297 -m 20 -1 docq/doc20129.ps.23385
Nov 22 00:30:13 fax-gw FaxQueuer[19451]: JOB 23385 (active dest +441908265xxx 
pri 125 tts 0:00 killtime 23:56:23): PREPARE DONE
Nov 22 00:30:13 fax-gw FaxQueuer[19451]: JOB 23385 (active dest +441908265xxx 
pri 125 tts 0:00 killtime 23:56:23): CMD START /usr/local/sbin/faxsend -m 
ttyC00 sendq/q23385 (PID 24637)
Nov 22 00:30:21 fax-gw FaxSend[24637]: MODEM MULTI-TECH SYSTEMS MT1932ZDXK/0113
Nov 22 00:30:21 fax-gw FaxSend[24637]: SEND FAX: JOB 23385 DEST +441908265xxx 
COMMID 00001190
Nov 22 00:31:10 fax-gw FaxQueuer[19451]: Bogus document handed to unrefDoc: 00
Nov 22 00:31:10 fax-gw FaxQueuer[19451]: Bogus document handed to unrefDoc: 00
Nov 22 00:31:10 fax-gw FaxSend[24637]: Unable to rename transmitted document 
docq/doc20128: Invalid argument
Nov 22 00:31:10 fax-gw FaxSend[24637]: Unable to rename transmitted document 
docq/doc20128: Invalid argument
Nov 22 00:31:10 fax-gw FaxSend[24637]: Client does not support document page 
width, max remote page width 1728 pixels, image width 2383 pixels
Nov 22 00:31:12 fax-gw FaxQueuer[19451]: JOB 23385 (active dest +441908265xxx 
pri 125 tts 0:00 killtime 23:55:24): CMD DONE: exit status 0x300
Nov 22 00:31:12 fax-gw FaxQueuer[19451]: JOB 23385 (ready dest +441908265xxx 
pri 124 tts 0:00 killtime 23:55:24): SEND INCOMPLETE: retry immediately; 
Client does not support document page width, max remote page width 1728 
pixels, image width 2383 pixels
Nov 22 00:31:12 fax-gw FaxQueuer[19451]: sendq/q23385: line 52: Can not access 
document file "docq/doc20128": No such file or directory
Nov 22 00:31:12 fax-gw FaxQueuer[19451]: sendq/q23385: line 52: Can not access 
document file "docq/doc20128": No such file or directory
Nov 22 00:31:12 fax-gw FaxQueuer[19451]: JOB 23385: Could not read job file
Nov 22 00:31:12 fax-gw FaxQueuer[19451]: JOB 23385: Could not read job file


I can reproduce the problem, as can Jonathan Chen in NZ.  Nico Garcia FAXes the postscript quite happily, but his server is set up for Letter.  I can supply the Postscript file to anyone who would like to test their A4 setups.  I can test patches . . . about all I cannot do is hand you all a patch.  But I think someone needs to look at this. . . the Apple Laserwriter is a pretty generic driver, and a lot of people use it to generate their PS.

=====
I have an even more detailed post, with detailed session logs and such, 
should anyone be intrigued enough to chase this one.